Refund policy

Return Policy:

Pretty Professional Hair's Policy last 5 days. If 5 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Consultations
Some health and personal care items

To complete your return, we require a receipt or proof of purchase

* Only exchanges and merchandise credit will be allowed for defective items

* Return Authorization Number (RA#) is required for all items being returned.

* RA# request for any defective items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.

* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.

* Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).

* Items returned after 15 days upon delivery of merchandise will not be accepted.

* NO EXCEPTIONS.

* ALL SALE ITEMS ARE FINAL.